You must email us before returning any item to obtain a return authorization number and let us know why you're requesting a return. No returns are accepted without a valid RA#. Returns within 14 days of delivery will not incur any fees. Returns between 15 & 30 days of delivery will incur a 20% restocking fee. Absolutely no returns accepted after 30 days of delivery. All items returned must be in unused condition and in the original packaging. Stainless covers must still have the protective film in place. Used, customized, etched, powder coated or prepped parts are non-returnable. Custom license plate frames and custom emblems are non-returnable. Package and insure all items for their full value. Damaged or lost items cannot be exchanged or refunded. You are responsible for all return shipping charges unless the item is being returned due to defect or an error on our part in completing your order. Original shipping, handling & rush charges are non-refundable; if original shipping was "free", actual shipping charges will be subtracted from your refund.
Cancellations on non-customized (fuse box covers, t-top shades, etc) products made before tracking information has been provided will incur a 5% processing fee. Cancellations on custom products (emblems, etched battery cover, etc) made before approval will incur a 5% processing fee. Cancellations on custom products made after approval and 7 days or more in advance of the scheduled ship date will receive a 50% refund. Cancellations on rush orders or custom products made after approval and within 6 days or less in advance of the scheduled ship date will not received a refund.
Shipping & Processing
Most of our products are in stock and ship within 3 business days but if you need an accurate shipping date please contact us before you place your order. Custom made products like emblems have a standard turnaround of 10 business days + transit. We may also allow expedited orders as fast as 1 business day turnaround for an additional rush fee.
If your order arrives in damaged condition you will need to keep the original box & packaging to file a claim with USPS/FedEx. If your package is lost during transit, USPS requires us to wait 15 days after the original shipping date to file a claim. Please contact us to start the insurance claim process. Free shipping offers ship USPS, UPS, FedEx via the lowest priced service available. You will receive an email with tracking info once your order ships.
Your billing information must match the name and address on your credit card bill exactly. Yoast Fabrication can only ship to an alternate shipping address if it is listed on file with your credit card company. If you need to ship to an address different than what is listed with your credit card company, you will need to call your credit card company at the customer service number listed on the back of your card and request that the desired address be added as an alternate shipping address. This process helps ensure credit card security for both you and Yoast Fabrication.
COVID-19 Shipping Delays 1/1/2020
Due to reduced workforce, shipping carriers no longer guarantee delivery of expedited shipments (overnight, 2 day, 3 day, etc). In our experience UPS is still on time 90% of the time but they can be late and there is nothing we can do about it. Please keep this in mind when adding rush options to your order.
International customers will be responsible for all customs, duties, and tax charges, which may vary from country to country. You may also be subject to a surcharge by the courier for the handling of your order through customs and or for addresses outside of their standard delivery area. From what we have seen you should expect to pay at least $40 USD in customs fees. We have no control over these charges and they are not included in our products or shipping and handling fees. Yoast Fabrication is not responsible for non-delivery of items once it has left our facilities. Shipping charges are non-refundable. USPS can take 60-90 days for international delivery. UPS is usually delivered within 15 days.
Yoast Fabrication is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. Yoast Fabrication will not sell trade or rent your personal information to others. Notice our web page address beginning with "https" instead of "http" and the lock logo in your web browser. This means the page you are viewing was encrypted before being transmitted over the Internet and your information is kept safe. We do not store credit card information.
All Yoast Fabrication brand products are warranted for 1 year to be free of defects in materials and manufacture if purchased directly from Yoast Fabrication or an Authorized Dealer. Yoast Fabrication will, at its sole discretion, repair, replace or refund the price of any Yoast Fabrication products that do not meet the warranty within the specified time periods. In no case shall Yoast Fabrication be liable for any direct, indirect, or consequential damages, including any labor; Liability is limited to the purchase price paid. These warranties are only valid to the original owner on the invoice, are non-transferable and start the day the product is purchased. Yoast Fabrication is not liable for any defective installation performed by the customer or 3rd party thus causing product failure or damage. Yoast Fabrication will not honor warranty requests due to improper handling, accident or neglect. Please use the product as intended, not doing so will void the warranty. Any item being returned for warranty repair or replacement will be the responsibility of the customer. Please insure shipments for full value as we cannot be responsible for lost or damaged items in transit. Products repaired or replaced under warranty by Yoast Fabrication will be returned to the customer pre-paid via USPS or FedEx ground service. No other warranty expressed or implied.
By purchasing equipment, accessories, and/or services from Yoast Fabrication the purchaser agrees that Yoast Fabrication and its affiliates cannot be held liable for any claim, action, damage, or demand arising out of buyer's installation and/or use of products purchased from Yoast Fabrication. Yoast Fabrication products are subject to varied condition due to the manner in which they are to be installed and used. The acceptability and suitability of any part sold or manufactured by Yoast Fabrication for a particular application is solely the purchaser's decision. The right to make changes in design or add to or improve on their product without incurring any obligation to install the same on products previously manufactured is expressly reserved. It is expressly understood and agreed that under no circumstances shall Yoast Fabrication be liable for any special, incidental or consequential damages in connection with the purchaser's use of any product sold by Yoast Fabrication. The purchaser acknowledges that it understands any hazards involved in both the proper and the improper use of said products. It is further mutually understood that Yoast Fabrication has no reason to know the purpose for which the purchaser intends to use the equipment supplied, we can make no guarantee that such is fit for any particular purpose, or that the purchase's intended use is free from hazard.